Refunds/Exchange At this time Bad Kitty Beauty is unable to provide refunds for merchandise. However, should an item be found to be defective within 5 days of receipt, we would be happy to exchange it for the identical item.  If you have an exchange, please email us within 5 days of receipt of your merchandise at shop@badkittybeauty.com with "Exchange" in the subject.

When will my item(s) be shipped? Once payment is received, all items will ship within 1 to 2 business days. Can I cancel/change my order? At this time orders cannot be canceled or changed, so double check your order before you finish. Do I have to pay sales tax? If you are a California resident, yes you must pay sales tax. I don't have a Pay Pal account, can I still shop in the Boutique? Absolutely! It only takes a moment to sign up and it's free. Once you complete your shopping and are ready to check out, you will be given that option to complete the transaction. I have an exchange, what do I do? If you have an exchange, please email us within 5 days of receipt of your merchandise at  shop@badkittybeauty.com with "Exchange" in the subject. Please see our refunds and exchange policy below.